Refund policy

At MIRACLISTIC, we carefully inspect and pack every order before dispatch. Our kits contain personal-care, hygiene, one time use and everyday-use items.

Returns or Refunds

All orders placed on the MIRACLISTIC website are prepaid orders. We do not offer Cash on Delivery (COD).

Returns or refunds are not available for change of mind, incorrect selection, personal preference, or other preference-based reasons where the product has been correctly delivered and is in accordance with the order placed.

Eligible products may qualify for an exchange or replacement after review and approval by MIRACLISTIC, subject to applicable law.

Where a return or refund is required under applicable law or specifically approved by MIRACLISTIC, the applicable return or refund process and timeline will be communicated separately.

However, eligible products may qualify for an exchange or replacement after review and approval by MIRACLISTIC, as described below.

Exchange & Replacement Eligibility

You may contact us within 7 days of receiving your order if:

You received a damaged product
You received a defective product;
You received an incorrect product; or
For any other issue with your order that might qualify for an exchange or replacement.

All requests are subject to review and approval by MIRACLISTIC.

To help us evaluate your request, you may be required to provide:

Your order number or proof of purchase;
Clear photographs of the product;
Clear photographs of the outer packaging;
A clear video of the unboxing of the order; and
Photographs or videos showing the issue being reported.

We strongly recommend recording a continuous unboxing video from the moment the package is opened, as this may be required to verify damage, missing items, tampering, or an incorrect product.

How to Request an Exchange or Replacement

To request an exchange or replacement, contact us at:

contact@miraclistic.com

Please include your order number, a description of the issue, and the required photographs/videos.

Do not send any product back before receiving confirmation and instructions from MIRACLISTIC. Items sent back without prior approval may not be accepted.

Once your request has been reviewed, we will inform you whether it has been approved and provide further instructions, if applicable.

Shipping Costs for Exchanges or Replacements

Where an exchange or replacement is approved, responsibility for return and/or replacement shipping costs will be determined by MIRACLISTIC based on the reason for the exchange or replacement and the circumstances of the case.

Exchange/Replacement will be delivered at the same address where the original product was delivered, in case of any change customer will be contacted.

Any applicable shipping charges for the original order are separate from the product price and are generally non-refundable, except where otherwise required by applicable law or determined by MIRACLISTIC.

Non-Returnable & Non-Exchangeable Items

Due to the nature of our products, opened or used kits and individual items are generally not eligible for exchange or replacement.

This includes items that have been:

Opened or used;
Washed, altered, damaged, or mishandled after delivery;
Removed from their original packaging where the packaging is necessary for hygiene or product integrity; or
Returned solely because the customer no longer wants the product.

This restriction does not prevent a customer from raising a legitimate claim relating to a damaged, defective, incorrect, or otherwise eligible product issue.

Product Images, Videos & Variations

We make every effort to accurately display our products on our website, social media, advertisements, and other promotional materials. However, the actual product, kit, individual items, colors, shades, packaging, appearance, and other visual details may differ from the product images or videos displayed on our website or social media.

Images and videos are provided for illustrative and representational purposes and may show specific colors, arrangements, or variations that may not be identical to the product received.

Some individual items included inside our kits are available in multiple colors. Customers cannot select the color of these individual items. Where applicable, the color will be selected and provided randomly.

For example, an individual item such as a multipurpose folder may be available in multiple colors, and the color received may differ from the one shown in the product image or video.

Such color or visual variation, where the product remains the same item and meets the applicable product description, does not qualify for an exchange or refund solely on the basis of color preference.

Kit Color & Product Selection

Where MIRACLISTIC offers different color variants of a complete kit, the customer may select from the available kit colors displayed on the product page.

However, individual items inside the kit may have their own color variations and cannot be individually selected by the customer.

We do not accept exchanges solely because a customer prefers a different color of an individual item included inside the kit.

Change of Mind

We do not accept exchanges, returns, or refunds because of:

Change of mind;
Personal preference;
Not liking the color of an individual item;
Wanting a different color of an individual item;
Ordering the wrong product or kit;
No longer wanting the product; or
Any other preference-based reason where the correct product has been delivered.

Order Cancellation

Orders cannot be cancelled after they have been placed.

If you have an issue with your order after placing it, please contact us at contact@miraclistic.com. Any request will be reviewed according to the circumstances and applicable law.

Refunds

MIRACLISTIC does not offer refunds as part of its standard return and exchange policy.

Where an eligible issue is verified and approved, MIRACLISTIC will generally provide an exchange or replacement, subject to product availability and the applicable circumstances.

Where a refund is required under applicable law or specifically approved by MIRACLISTIC, the refund process and applicable timeline will be communicated to the customer separately.

MIRACLISTIC reserves the sole right to review, verify, modify, suspend, or accept or reject any claim, offer, promotion, discount, exchange, replacement, or other request at any given point in time, subject to applicable law.

Customer Communications: Any communication between a customer and MIRACLISTIC through any mode, including chat, email, phone calls, WhatsApp, or any other communication channel, may be recorded, retained, and reviewed by MIRACLISTIC for internal review, quality assurance, fraud prevention, dispute resolution, and compliance purposes, subject to applicable law.